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    Accessibility

    Website accessibility statement

    This statement applies to content published on the www.rentwithconfidence.co.uk.

    This website is run by the West of England Local Authorities. It’s designed to be used by as many people as possible.

    The text should be clear and simple to understand. You should be able to:

    • change colours, contrast levels and font levels and fonts
    • zoom in up to 300% and read the text
    • navigate most of the website using just a keyboards
    • navigate most of the website using speech recognition software
    • listen to most of the website using a screen reader
    We’ve made the text as simple as possible to understand.

    AbilityNet has advice on making your device easier to use if you have a disability.

    How accessible this website is
    Parts of the website are not fully accessible. For example:

    • some pages and document attachments are not clearly written
    • some tables do not have row headers
    • some pages have poor colour contrast
    • some heading elements are not consistent
    • some images do not have good alternative text
    • some buttons are not correctly identified
    • some error messages are not clearly associated with form controls
    • some documents are in PDF format and are not accessible

    We link to and use content provided by external websites and these are not always as accessible.

    How to request content in an accessible format

    If you need information in a different format Contact us and tell us:

    • the web address (URL) of the content
    • your name and email address
    • the format you need, for example, audio CD, braille, British Sign Language or large print, accessible PDF

    Reporting accessibility problems with this website

    Contact us if you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements.

    Enforcement procedure
    If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

    Technical information about this website’s accessibility
    We’re committed to making our websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

    Non-accessible content
    Content that is not accessible is outlined below with details of:

    • where it fails the success criteria
    • planned dates for when issues will be fixed

    Buttons
    Some pages have buttons that don’t have a correct role. This affects how they work with assistive technology.

    This fails WCAG 2.1 A success criterion (Name, Role, Value). We’ll find and fix these by the end of 2021.

    Error messages
    Some forms have error messages that aren’t clear or linked to form controls.

    This fails WCAG 2.1 A 3.3.1 success criterion (Error Identification). We’ll find and fix these by the end of 2020.

    PDF documents
    Some essential service information is in PDFs.

    We’re identifying where information held on a PDF should be on a page on the website. We’ll find and fix these by 31 December 2021.
    We will fix issues by 31 December 2021.

    Content that’s not within the scope of the accessibility regulations
    PDFs and other documents

    Many documents are not accessible in a number of ways, including missing text alternatives or missing document structure

    We’re working to make sure that all future documents are compliant.

    How we test this website
    Website testing is carried out for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.  We use https://www.webaccessibility.com

    What we’re doing to improve accessibility

    We aim to identify and fix issues in the timescales shown above.

    This statement was last updated on 26 May 2021.